Frequently Asked Questions

FASFAS bridges speed, doorstep trials, and 60-minute delivery for fashion, giving brands a fast, premium, and data-rich commerce channel that typical marketplaces don't provide.

If your order is running late, you’ll be notified instantly through the app and by SMS/notification so that you are always updated. Our team and delivery partner will continue to ensure that your order reaches you as quickly as possible. In some cases, if the delivery takes longer than the promised time, you may be eligible for compensation such as a delivery fee waiver, discount coupon, or other benefits as per our delivery policy. We aim to make sure that even if there is a delay, your experience should remain smooth and satisfactory at all cost.

We offer flexible commercial models tailored to your scale and needs. Reach out to discuss the best fit for your brand.

We prioritize major metros and fast-growing fashion hubs; contact us for the latest city list and expansion roadmap.

Customers can select try-at-home; we deliver within 60 minutes, wait for fit checks, and handle returns instantly if needed.

You get real-time performance dashboards, customer behavior insights, sizing feedback, and delivery SLAs to optimize assortment and ops.